DirectLine API and Generative Answers Support

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Posted on 7 May 2024 20:44:29 by EvaDavit1

Hi all, are generative answers supported with the directline api? My bot is configured with a generative ai data source, when I test a given utterance directly in the bot I successfully get a generative ai answer with a reference, however when I send this exact same utterance through directline api v3 I get the fallback response instead.

If generative answers via directline api are not currently supported, is there a timeline for when support is coming?

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Umianta 290 on 08 May 2024 at 01:08:46

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Re: DirectLine API and Generative Answers Support

Hi @EvaDavit1
I don't think the problem lies with the Direct line itself; it's merely a communication channel.
In theory, Generative Answers responses should be available regardless of the channel used.
The problem might be that user utterances not properly reaching to Copliot Studio.
Review the Chatbot history in the session info to see which utterances made it to Copliot Studio.

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