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Copilot Studio User License no longer works for licensed users

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Posted on by TobiasAT

Hello, since at least 1 December, the Copilot Studio user license no longer works to access the Copilot Studio portal at copilotstudio.microsoft.com.

I have several user accounts with the license, but as of this week, they can no longer access the portal. The portal informs the sign-up was disabled. It is the same message as when an account does not have a license.
Last week, the portal was available with the same configuration and license. I assume Microsoft has changed something on 1 December.

No current note for changes in the documentation: Assign user licenses and manage access - Microsoft Copilot Studio | Microsoft Learn

Any advice or known bugs for that case?

Thanks Tobias

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Hello Tobias,

have you tried to simply reassign the licenses?

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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TobiasAT 15 on at

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Hello Artur,

Yes, I assigned the license also to new "test accounts", all accounts have the same issue. Accounts with a Microsoft 365 Copilot license are not affected, it's just the free Copilot Studio User License.

Best regards

Tobias

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TobiasAT 15 on at

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As an update, the cause of my issue was the license changes for Copilot Studio messages on 1st December.
A user account needs either a Microsoft 365 Copilot license or the free Copilot Studio User License AND at least one Copilot Studio (message capacity) license in the tenant to access copilotstudio.microsoft.com.
Customers with an EA contract could order Copilot Studio User Licenses without the Copilot Studio (message capacity) license. Before 1st December, there was no licensing enforcement for Copilot Studio Web if the organization had no message capacity.

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