Looping back to previous question

Like (0) Share

Report

Posted on 7 Sep 2022 09:40:02 by MikkoM

Is there a way to loop back to a previous question when an invalid answer is detected?

For example, I have a topic that asks for an order # and proceeds when an order # is found.

How do I keep looping to the question X amount of times until the user provides a matching order # or exceeds the number of attempts?

Categories:

General

I have the same question (0)

All responses (8)

Answers (1)

DiegoPeres 327 on 12 Sep 2022 at 23:55:30

Like (0)

Report

Re: Looping back to previous question

Hi @MikkoM
Yes, there is, you need to treat the data if it is not found.
I created a situation where the data is not found for you to understand the logic that must be created.
For this I used the Power Automate to search the data informed by the user.
As for your search not finding the data you need to define a return parameter and create a validation condition in your topic, so the user will return to the flow of informing the data until it is found.

Did I answer your question?😉
Please consider accepting it as the solution to help other members find you faster.

Like my answer?

Like it! 👍

Thanks!
Diego Peres,
Connect with me: Linkedin

Was this reply helpful? Yes No
MikkoM 10 on 13 Sep 2022 at 06:50:40

Like (0)

Report

Re: Looping back to previous question

Right, no way to do this without Power Automate?

Was this reply helpful? Yes No
Verified answer

DiegoPeres 327 on 13 Sep 2022 at 22:41:14

Like (1)

Report

Re: Looping back to previous question

Hi @MikkoM, If you already have the data in your stream it is possible. If in your topic the answer is always going to be #, you can put in the condition, if it differs from # it goes back to the input request.

Did I answer your question?😉
Please consider accepting it as the solution to help other members find you faster.

Like my answer?

Like it! 👍

Thanks!
Diego Peres,
Connect with me: Linkedin

Was this reply helpful? Yes No
NielsUitterdijk 2 on 24 Jul 2023 at 13:42:59

Like (0)

Report

Re: Looping back to previous question

This seems to be no longer possible since a UI change. Cannot find anything in the docs either about how to do this with the current version. I made a very simple scenario where I ask a question, store the entire answer, and make a condition if a certain keyword variable is present in the answer, and then use the 'go to step' to go back to the question. When prompted, this enters an infinite loop and the bot times out.

Any idea how to achieve such a loop?

Was this reply helpful? Yes No
joeflynn 2 on 27 Jul 2023 at 23:27:38

Like (0)

Report

Re: Looping back to previous question

I am stuck in the new authoring canvas and cannot seem to figure out how to go back to a previous step when the supplied answer is No. I did the Go Back to Step and it does nothing.

Was this reply helpful? Yes No
Robulane on 28 Jul 2023 at 06:54:29

Like (1)

Report

Re: Looping back to previous question

Hi,

We are working on improving this scenario. To unblock yourself, you can open question properties and select "Ask every time":

Was this reply helpful? Yes No
fernandosilva Super User 2024 Season 1 on 03 Aug 2023 at 12:32:45

Like (0)

Report

Re: Looping back to previous question

Hi there,

On the new canvas when you click on the plus button, and then on Topic Management > Go to step . After clicking on Go to step, select the step in the conversation tree on canvas where you want the bot go back to.

Cheers,

Fernando

Was this reply helpful? Yes No
maghedrizk 7 on 03 Sep 2023 at 14:21:44

Like (0)

Report

Re: Looping back to previous question

Thank you..This answer saved me time.

Was this reply helpful? Yes No