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Filter tickets in gallery on basis of search box text value

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Posted on by AJ_vizMan

Hi, have designed a powerapps in which filtration of tickets is on the basis of ticket "sub category". And there are 2 admin teams who work on the tickets and can see the tickets belong to their Sub category.

Now, have to filter the tickets on the basis of ticket id using search box. But, i have no thoughts how to achieve it.

Formula used to filter items in Gallery :
If(isAdmin,
If(MyProfile.Mail in COE_CW_Admin,
Sort(Filter(AllTickets, SubCategory in MDTeam_SubCategory),Created,Descending),
MyProfile.Mail in COE_SF_Admin,
Sort(Filter(AllTickets, SubCategory in CoETeam_SubCategory),Created,Descending)
),
Sort(Filter(AllTickets,'Created By'.Email = MyProfile.Mail || 'Created By'.Claims = MyProfile.UserPrincipalName),Created,Descending)
)

As filtration is based on ticket Sub category changing here may loose filtration.

Could you please suggest to achieve searching tickets using ticket id.

Categories:

Building Power Apps

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WarrenBelz 152,847 Most Valuable Professional on at

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Re: Filter tickets in gallery on basis of search box text value

HI @AJ_vizMan ,

I am assuming a field name of 'Ticket ID' here

Sort( Filter( AllTickets, ( IsBlank(YourSearchBox.Text) || YourSearchBox.Text in 'Ticket ID' ) && If( isAdmin, Subcategory in If( MyProfile.Mail in COE_CW_Admin, MDTeam_SubCategory, CoETeam_SubCategory ), 'Created By'.Email = MyProfile.Mail || 'Created By'.Claims = MyProfile.UserPrincipalName ), Created, Descending ) )

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AJ_vizMan on at

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Re: Filter tickets in gallery on basis of search box text value

Hi @WarrenBelz , thank you for quick response.
I used your response with minor updates however, i am not getting filtered tickets in gallery.
And there is no error in the formula.
Clarifications
1. Ticket ID is a numeric field with name 'ID' as in SP list.
Formula :-->
Sort(Filter(AllTickets,
(IsBlank(TicketSearchbox.Text) || TicketSearchbox.Text in ID) &&
If(isAdmin, SubCategory in
If(MyProfile.Mail in COE_CW_Admin, MDM_SubCategory,
If(MyProfile.Mail in COE_SF_Admin, COE_SF_SubCategory)),
//If(MyProfile.Mail in COE_SF_Admin, COE_SF_SubCategory) expand code for new team
'Created By'.Email = MyProfile.Mail || 'Created By'.Claims = MyProfile.UserPrincipalName
),
Created),
Descending
)

Do you see any tweak in the formula or anything else to check. Appreciate your response.

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WarrenBelz 152,847 Most Valuable Professional on at

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Re: Filter tickets in gallery on basis of search box text value

Hi @AJ_vizMan ,

As you have mentioned, the syntax is correct providing your data references have the potential to produce the result you are after. I cannot see your data, but with the complexity you are attempting, you need to "break this apart into bits that work and then add things until it stops working - you will then hopefully see what the problem is.

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AJ_vizMan on at

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Re: Filter tickets in gallery on basis of search box text value

Hi @WarrenBelz - have worked on the code and achieved the required functionality 😊
Thank you for support. 🎩 off

Final code look like below where item can be searched on basis of multiple columns :
Sort(
Filter(
AllTickets,
(
IsBlank(TicketSearchbox.Text) ||
TicketSearchbox.Text in ID || TicketSearchbox.Text in SubCategory || TicketSearchbox.Text in TicketAssignedToIndividual || TicketSearchbox.Text in TaskStatus.Value
) &&
If(
isAdmin,
SubCategory in
If(
MyProfile.Mail in COE_CW_Admin,
MDM_SubCategory,
COE_SF_SubCategory
),
('Created By'.Email = MyProfile.Mail ||
'Created By'.Claims = MyProfile.UserPrincipalName
)
)),
Created,
Descending
)

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