Hey @russrimm1,
Here's the documentation I'm referencing for my answers below:
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions
https://docs.microsoft.com/en-us/power-virtual-agents/analytics-sessions-transcripts
Anyone who has access to the Bot's development environment can view the chat logs. They are secured on the Microsoft Cloud, in the same way as our other data.
The logs cannot be separated within the environment of the Bot itself, as they are aggregated into dump files of 2500 sessions. You can also only view a range of up to 7 days of sessions at a single time, though the Bot will natively store up to 30 days of Session data. This can be extended out longer at user preference. The first page of documentation above describes more of the process on how to do that.
If you wish to separate the logs into various categories, you will need to do that on your end through downloading the session log files and adding rules to tables.
At this time, from what I am able to tell, there is not a way to obfuscate/mask information from appearing in the Sessions logs. We recommend using existing connectors and settings for use cases such as Authentication for this reason, to avoid the sharing of private information with unintended parties.
While your second and third concerns are not current features, you are welcome to create Ideas for them! Ideas are community-provided suggestions to the Power Virtual Agents team, and are a great way for users to show the sorts of features they'd want to use in the future! Here's the link to the Power Virtual Agents Idea forum: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas
Hope that helps!
Thank you for using Microsoft Power Platform Communities!
Bryn Baker
Support Engineer
Microsoft Power Platform
If this post helps, then please consider accepting it as the solution to help other members find it more quickly! Have a great day!
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