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PowerApps crashes on Android

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Posted on by cognitivecarbon

PowerApps suddenly began failing on my Samsung Android phone. The app works correctly on Windows 10 (Browser) and on IOS. It suddenly stopped working on Android. I have a home screen icon that is used to launch Power apps; on launch, the Power Apps splash screen and logo appears for a few seconds, and then the app just silently closes. If I clear the data and cache on Android for the app in the system settings, I have to re-supply my credentials, but then it works. However, after I close and re-open the app the next time, it silently fails again until/unless I once again delete the data and cache.

Removing and reinstalling PowerApps from the Google Play store does not cure the problem.

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Error handling

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cognitivecarbon 15 on at

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Confirmed that it only works for a single attempt. If I close the app and try to re-launch it, it fails until/unless I clear the data in the android system settings.

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CarlosFigueira Microsoft Employee on at

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Can you provide a session id of your session when you see the crash? You can find how to get it at https://docs.microsoft.com/powerapps/maker/canvas-apps/get-sessionid. With that I can send the issue to the appropriate team for investigation. Thank you!

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cognitivecarbon 15 on at

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Session ID: 8bc17713-14de-491e-abac-1a0bd3eb7b66
Power Apps 3.21112.18

It is not crashing this way today, of course (Heisenbug uncertainty principle in effect.) It had been doing so for about a week. I did make some settings changes yesterday that could have affected the problem. I had 'hidden controls' and 'recently visited screens in memory' enabled previously.

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