Chatbot name showing as GUID

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Posted on by CU01081947-0

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Hello Power Virtual Agent Community,

I hope you can help please. I'm new to PVA, just created my first one.

I've published the chatbot and posted it to a Microsoft Teams channel. What I'm noticing is in a chat the Chatbot's name is correct, but in each message it shows a GUID rather than the name of the Chatbot.

Any idea why this is happening please and how to fix it?

Thanks very much,

Garry

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Publish & channel management

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @GarryPope,

I have seen this a couple of times on these forums. For some people the instructions described in this thread helped out:

https://powerusers.microsoft.com/t5/Publish-Channel-Management/Teams-App-Showing-GUID-instead-of-Bot-Name/m-p/425524/highlight/true#M113

Hope this helps a bit?

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CU01081947-0 716 on at

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Hello @Expiscornovus,

Again, thanks for your help.

I had a look at the post and a Microsoft staff member said this was fixed in December 2019, and from what I read it says only bots deployed before the fix needs updating, but I might be wrong. And there are posts from people in 2021 saying they have the same problem. I raised a ticket with Microsoft and will post their reply here.

Thanks very much!

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MartinMorrelo 8 on at

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@GarryPope Hi Garry, any updates from MS please?? We have the same problem and it is very urgent 😞

Thank you,
Martin

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