How to organize topics in chatbot

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Posted on by DiegoPeres

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Hey, guys..

I am creating a PVA chatbot for Microsoft Teams.
I have some doubts about the organization of topics and also about creating menus for users.

First question, how to keep topics organized to make quality management, I don't know if it is possible to create tabs within user topics, to organize.

I currently have 30 topics created where I have 02 Menus.

1 - Menu_Incidents
2 - Menu_Requirements

In the menus, I provide categories for users to choose and be directed to that specific topic.
Ex: Printer, Windows, Office, SAP,
System1, System2, System3, others.

I would like the menus to appear more friendly in the TEAMS, because at the moment there are categories appearing in person in just 02 lines.

Can you help me.

Categories:

Bot administration

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CU22081450-0 Most Valuable Professional on at

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Hi @DiegoPeres ,

If you are able to use the Bot Framework Composer in your environment, I recommend it.

You can use adaptive cards to show better options to the user and upgrade your bot UI.

Adaptive cards: https://adaptivecards.io/designer/

Bot Framework Composer: Use Bot Framework Composer with chatbots - Power Virtual Agents | Microsoft Docs

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DiegoPeres 327 on at

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Hi @renatoromao I'm creating the bot directly in PVA in Microsoft Teams, I read the material that made me available but I didn't find the option of the bot framework within Teams, I believe it is only available in the online version of PVA.

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CU22081450-0 Most Valuable Professional on at

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Hi @DiegoPeres ,

Yes, we have a requirement here:

Bot Framework Composer integration is not available to users who only have the Teams Power Virtual Agents license. You must have a trial or full Power Virtual Agents license.

If you can't use Bot Framework, you need to suggest your idea here: https://aka.ms/pva/community/ideas

Because I don't think that has another way to do it available yet, unfortunately.

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DiegoPeres 327 on at

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TKS @renatoromao... I created the idea to implement the bot framework composer for PVA teams

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hersche1 23 on at

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Hi Renato, if I have a license for PVA how can I better organize Topics. I know "folders" aren't available. Other options?

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