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Adding Speech recognition fearure

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I want to add speech recognition feature in power virtual agents (PVA) where the user can ask the question via speech using microphone, how do i do that?

  • mboninco Profile Picture
    mboninco on at
    Re: Adding Speech recognition fearure

    Customers typically add a speech channel to their PVA bots by one of the following:

    • Using Dynamics 365 Omnichannel for Customer Service, as it has a native Voice channel and can integrate with PVA.

    https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel
    https://appsource.microsoft.com/en-US/product/dynamics-365/mscrm.mspva_telephony_extension|

    • Using AudioCodes VoiceAI Connect as a communication hub between PVA and 3rd-party telephony system and cognitive speech service to support voice-bot use cases.

      You can easily try it with the step-by-step included in PVA in a Day training: https://aka.ms/PVAInADay (chapter 16 of the student materials: https://aka.ms/PVAinaDayPackage).

    -- Mike Bonincontri

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