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Analytics not working - Preview Bot

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Posted on by 4

Hi, I've built a bot using the preview version of PVA, but I've found that the analytics don't seem to record any interactions from anyone that has been testing it via a custom webpage with SSO, all the functionality/topics seems to work fine.  I've tried moving the but into a Production environment, this hasn't make any difference.  The bot only seems to record activity from my account if I interact with it via the test pane in the PVA console, any other interactions don't seem to be recorded.

I'm not sure if this is a limitation of the Preview or is something is broken.

If I open the bot in the PVA console I get this error, but so far I haven't seen it affect the functionality of the bot and don't know if this is related to the analytics not working...

 

An unexpected server error occurred. Please try again.

Diagnostic Trace Id: Unexpected error: {"diagnosticInformation":"Trace id not available. Headers: {\"content-type\":\"application/json\",\"x-ms-activity-vector\":\"00.00.00.00\",\"x-ms-islandgateway\":\"GA0000001\",\"x-ms-service-request-id\":\"90cf9572-4116-4972-8789-f2f2f1f781fc\"}","errorMessage":"Snapshot content in blob storage is of incorrect type: BotDefinition, Expected: BotContent","errorCode":9213,"errorStatus":400,"errorInfo":""}

  • Project22 Profile Picture
    Project22 4 on at
    Re: Analytics not working - Preview Bot

    Thanks for your replies @HenryJammes and @mboninco , I have logged a case with support, will post an update on here as it progresses.

  • mboninco Profile Picture
    mboninco on at
    Re: Analytics not working - Preview Bot

    The writing conversation transcripts to Dataverse is currently enabled with the All other analytics features should be working with the  

    That error message is likely related to Analytics. I will raise the issue with the engineers, but would encourage you to open a support ticket as Henry suggested.

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Analytics not working - Preview Bot

    Hi @Project22, this sounds like a product issue (indeed maybe related to the preview).


    Can you open a support request so that a support engineer can help on the troubleshooting?
    Get Help + Support in Power Platform - Power Platform | Microsoft Learn

     

    @mboninco  FYI

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