Skip to main content

Notifications

Announcements

Welcome to the Power Platform Communities - Lets Get Started!
News and Announcements icon
Community site session details

Community site session details

Session Id : zHo/9eDhO2ihOgVSQSUTgM
Power Platform Community / Forums / Copilot Studio - Building Copilot Studio Chatbo... / Microsoft Copilot in T...
Copilot Studio - Building Copilot Studio Chatbo...
Unanswered

Microsoft Copilot in Teams isn't working

Like (1) ShareShare
ReportReport
Posted on 29 May 2024 19:51:44 by cstats 4

When I test the chatbot I created in Power Virtual Assistant, it works just fine. The second I access it from the app in my Teams account, though, it just doesn't work. It isn't connected at all to the topics and triggers that I entered in Copilot. Where is this disconnect? What do I need to do to fix it?

Screenshot 2024-05-29 142011.pngScreenshot 2024-05-29 Chatbot Test.png

  • dttigger88 Profile Picture
    dttigger88 63 on 26 Jun 2024 at 04:42:17
    Microsoft Copilot in Teams isn't working
    what is your knowledge source?
  • CU21060653-0 Profile Picture
    CU21060653-0 2 on 21 Jun 2024 at 07:44:12
    Microsoft Copilot in Teams isn't working
    I am having similar issues. I am able to successful test the bot on Microsoft Copilot studio. however after I deploy it to Teams, the bot does not respond to any messages. Anyone can help please?
  • Timothy Lynch Profile Picture
    Timothy Lynch 11 on 19 Jun 2024 at 15:53:59
    Microsoft Copilot in Teams isn't working
    I have found this issue and traced it to one or two settings. 
    1. In security - make sure you have auth setup right, so that when it is in Teams it behaves.  
    2. In Gen Ai area - use the classic - when I try the previews, things so sideways 
     
  • RB-19061417-0 Profile Picture
    RB-19061417-0 2 on 19 Jun 2024 at 14:20:10
    Microsoft Copilot in Teams isn't working
    Ok. Good to know I'm not the only one. What isn't that good is that no answers have been issued in all these time. Weird since all the efforts from the Microsoft side of things is put towards AI services and Copilots everywhere...
  • teylyn Profile Picture
    teylyn 4 on 12 Jun 2024 at 06:16:30
    Microsoft Copilot in Teams isn't working
    I have the same issue. I created a Custom Copilot which works absolutely fine in Copilot Studio. I publish it and run it in Teams and all it says is "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"
     
    It's as though it doesn't have access to the defined knowledge source when it runs in Teams, but in Studio it works fine.
     
     
  • cstats Profile Picture
    cstats 4 on 29 May 2024 at 20:09:34
    Re: Microsoft Copilot in Teams isn't working

    Just to add to this question: When someone puts in the EXACT trigger phrases, the bot doesn't answer the question. But when I test it in Copilot Studio, it works just fine.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Welcome to the Power Platform Communities - Lets Get Started!

Quick Links

🌸 Community Spring Festival 2025 Challenge Winners! 🌸

Congratulations to all our community participants!

Warren Belz – Community Spotlight

We are honored to recognize Warren Belz as our May 2025 Community…

Congratulations to the April Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard > Copilot Studio - Building Copilot Studio Chatbots in Microsoft Teams

Overall leaderboard

Featured topics

Product updates

Microsoft Power Platform Community release plans