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Power Platform Community / Forums / Copilot Studio - Topic Creation & Management / FORMAÇÃO DE EQUIPE HUMANA
Copilot Studio - Topic Creation & Management
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FORMAÇÃO DE EQUIPE HUMANA

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Posted on by Flavixa
Olá, 
 
Caso o Copilot (Bot) não consiga sanar a dúvida do usuário, como faça para chegar em um atendimento humano?
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    CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at
    FORMAÇÃO DE EQUIPE HUMANA
    Olá, tudo bem?
     
    Você pode usar o "handoff" para escalar até um serviço humano. Hoje temos a integração com o Omnichannel do Dynamics 365 que funciona muito bem, mas tem outras opções tambem se necessário. Abaixo tem a documentação:

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