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I'm not sure how I can get a more accurate analysis from my co-pilot. Is there any possibility of consulting the data being used in the analysis part of the chatbot?
I organized the initial conversation topic into a tree scheme where the user selects an option and is redirected to the desired topic.
I noticed that in the analysis part of the chatbot it has shown a high unengaged rate even when a conversation comes to an end. Can anyone tell me why this is happening?
I also noticed that some topics have a high escalation rate, others are not even presented despite being used when redirected, in this scenario what defines whether a topic is being escalated or not?
Hello @JonathasS ,
Please check this custom analytics option and you have the flexibility to modify the report if required.
Thanks.
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