web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

News and Announcements icon
Community site session details

Community site session details

Session Id :
Power Platform Community / Forums / Copilot Studio / Global Variable not be...
Copilot Studio
Answered

Global Variable not being communicated to all topics

(0) ShareShare
ReportReport
Posted on by 41

Email issue.jpg

As you can see in above picture  I ask the user to give their email address in the "main topic" and that is saved as "global variable" to share between topics, the main topic flows are working since the user is asked for the email address in that topic then when the topic jumps to any other topic the flows there fail, I figured out the issue is the email address variable  that is not communicating properly to other topics, hence the subtopic flows fail, as you can see below it shows flow was actioned but there is no run history for the flow.

PVA Bot Error.PNG


Now that I found out that actually the email address is not being communicated from main topic to other topics, how do I fix it? I don't want to ask users give their email address over and over when they jump to a new topic, I guess that is the whole purpose of sharing variables between topics.

 

If you want to read how I got here The bot content is invalid. Error code: 2001 

 

How to make the global bot(bot variable) issue solved?!

I have the same question (0)
  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    Hi @Futurist ,

     

    It's obviously because I sent a screenshot but I need to ask you:

    Did you test passing first for this that contains the email question and after redirect to another topic? (if you want, you can test using the Test Bot feature inside the PVA studio, you can see variables on the left side on the black section)

     

    Also if your issue continues, I recommend you to open a ticket from Microsoft support, they can investigate internally what is happening in your environment.

    https://powervirtualagents.microsoft.com/en-us/support

  • Verified answer
    Futurist Profile Picture
    41 on at

    Hi, figured out what was the issue. there were 2 global bot with very similar name! It is shown in the screenshot the Email variable is Bot.UserEmail but the one in main topic which was collecting the email was called Bot.UserEmail1
    It is interesting that flow was not failing! Anyhow it is solved and topic can be closed.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Users!

Kudos to our 2025 Community Spotlight Honorees

Congratulations to our 2025 community superstars!

Leaderboard > Copilot Studio

#1
Romain The Low-Code Bearded Bear Profile Picture

Romain The Low-Code... 130 Super User 2026 Season 1

#2
Valantis Profile Picture

Valantis 123

#3
chiaraalina Profile Picture

chiaraalina 33 Super User 2026 Season 1

Last 30 days Overall leaderboard