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Power Platform Community / Forums / Power Apps / Disappearing attachmen...
Power Apps
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Disappearing attachment when submitted using a form

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Posted on by

Hi all,

 

I am building a new application, it has a form in it that is connected to a sharepoint that requires an attachment. I already made the attachment as a required field, i put a control where it counts how many attachment it has and made the submit button disabled when count is zero. I tested the form multiple times with different files (excel files) with different file sizes. When I published the application, some of the users, when they submit their forms even though they have managed to attach the file in the form, the file disappears. So I thought it has something to do with file size, so I made the template file down to 200kb. I asked the users to submit their form again, randomly, some users are able to submit their forms and I would see the file in the sharepoint list. But some users, they are able to submit their forms, but the attachment disappears. 

 

I am trying to find the exact rootcause for this as this is happening randomly. Some of the things I am thinking would be

- User's computer RAM? maybe when they submit the form, it happens so quickly that powerapps is not able to pick up the file? if this is the case, how can I make sure that the file is included when powerapps put the record with the attachment in the sharepoint list?

 

- File size - I already tested this, but some users even though they use small sizes of files, sometimes attachment is there, sometimes it is not. 

 

Has anyone experienced the same problem? I need to make sure of the rootcause so that it could be fixed. 

 

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  • v-jefferni Profile Picture
    Microsoft Employee on at

    Hi @jlester ,

     

    Could you please tell the common ground of those users who failed to upload attachments? Were they all using mobile phones?

     

    If so, please try to turn off the "Optimize images for upload" in mobile PowerApps settings and check if this works. Also, you could try turn off the "Delayed load" (preview feature) and "Improved media capture" (Experimental) in PowerApps studio settings, save and publish the App and check again.

     

    Hope this helps.

     

    Best regards,

    Community Support Team _ Jeffer Ni
    If this post helps, then please consider Accept it as the solution to help the other members find it.

  • dbotache91 Profile Picture
    12 on at

    Try disabling all Power Automate workflows before performing the patch.

     

    The issue arises because the SharePoint list record is being occupied by a flow. Check if you have workflows, especially those triggered by 'when an item is modified.' If the flow is making adjustments to the record, attachments may not be fully saved in the record. It's best to configure the flows to run after the patch and not use the 'when an item is modified' trigger.

  • dbotache91 Profile Picture
    12 on at

    Try disabling all Power Automate Flow or SharePoint workflows 2013 before performing the patch.

    The issue arises because the SharePoint list record is being occupied by a flow. Check if you have workflows, especially those triggered by 'when an item is modified.' If the flow is making adjustments to the record, attachments may not be fully saved in the record. It's best to configure the flows to run after the patch and not use the 'when an item is modified' trigger.

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