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Copilot Studio - Bot Administration
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BOT Name Change Trouble

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Posted on by 162

This issue relates to PVA in TEAMS.

 

Found a couple relevant topics such as;

  • @byrmque mentions in his post, after setting the name in every possible place under Settings, the BOT shows up with the correct updated name in Teams searches and, when found, the About tab shows the correct name.  But once the BOT is engaged, it's name shows the old name.

     

    Anyone have any idea how to resolve this?

     

    *asking users to uninstall & reinstall the BOT (if they previously had it installed seems extreme)   

    ** further, those who never had it installed experience the same name discrepancy.... so the problem has to be elsewhere

    *** screenshot attached

     

    11-29-2022 9-25-48 AM.png

  • Nicer_Atl Profile Picture
    Nicer_Atl 162 on at
    Re: BOT Name Change Trouble

    @peterswimm wrote:

    Can you open a support ticket?


    Created : ************6561

     

    Thanks!

  • peterswimm Profile Picture
    peterswimm on at
    Re: BOT Name Change Trouble

    Can you open a support ticket?

  • Nicer_Atl Profile Picture
    Nicer_Atl 162 on at
    Re: BOT Name Change Trouble

    Thank for the response @renatoromao .

     


    @renatoromao wrote:

    Hi @Nicer_Atl ,

     

    Did you wait for 30 minutes and then sign out/sign in again?


    Yes, have signed out multiple times.  This has been the case for days and the discrepancy is also there for other team members.... not just my account/view. 

  • renatoromao Profile Picture
    renatoromao 6,819 on at
    Re: BOT Name Change Trouble

    Hi @Nicer_Atl ,

     

    Did you wait for 30 minutes and then sign out/sign in again?

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