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At this point i would raise a support ticket as seems specific to your environment.
Please create a support ticket using the admin portal
I have followed all the steps here. Still no luck.
https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-bot-virtual-agent
It's possible that you have an expired Office license? If so, please take a look at this documentation
One thing to note is that there's some missing service principal that needs to be removed:
Skype Teams Calling API Service ( This should be removed only if it is disabled and exists in the Enterprise Applications, Application Id - 26a18ebc-cdf7-4a6a-91cb-beb352805e81 )
Thanks for you reply.
I have been following these 2 guides step by step (transfer to Agent Trigger, creating the routing rule, etc etc.).
However, The "Launch Presence dialog"-button is inaccessible - so OmniChannel does not gets activated, so there is no chat windows coming up.
@madriano Any idea here? Thanks in advance!
The Application ID that you created in Azure is it in the same tenant?
Anyone?
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