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Power Platform Community / Forums / Copilot Studio / Addressing unresolved ...
Copilot Studio
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Addressing unresolved issues

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Posted on by tdenny171202

Has anyone considered using Flow and a Dynamics365 connector to send automated messages (tickets?) in to a CRM like JIRA or ServiceNow to address issues when users click "No" when the bot asks if it's resolved your issue? We're working on the Escalation feature to link in with our existing live chat, but it would be nice to get a ticket about an unsatisfactory answer when the situation arises.

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Bot administration
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  • nmk Profile Picture
    nmk 193 on at

    Yes you can do this. You can call a power automate flow on any condition and that flow basically can connect with all those systems where connectors are available out of the box or you also can write custom connector or call api directly from the power automate flow.

     

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