Skip to main content

Notifications

Power Platform Community / Forums / Bot Administration / Addressing unresolved ...
Bot Administration
Unanswered

Addressing unresolved issues

Posted on by

Has anyone considered using Flow and a Dynamics365 connector to send automated messages (tickets?) in to a CRM like JIRA or ServiceNow to address issues when users click "No" when the bot asks if it's resolved your issue? We're working on the Escalation feature to link in with our existing live chat, but it would be nice to get a ticket about an unsatisfactory answer when the situation arises.

  • nmk Profile Picture
    nmk 106 on at
    Re: Addressing unresolved issues

    Yes you can do this. You can call a power automate flow on any condition and that flow basically can connect with all those systems where connectors are available out of the box or you also can write custom connector or call api directly from the power automate flow.

     

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…

Leaderboard

#1
renatoromao Profile Picture

renatoromao 6,459

#2
Pstork1 Profile Picture

Pstork1 1,997

#3
Expiscornovus Profile Picture

Expiscornovus 1,708

Leaderboard

Featured topics