Phone Call records (Activities) are being deleted automatically

(0) Share

Report

Posted on by artofdynamics

this is for a client, where Phone Call Records are being deleted automatically

We've checked workflows, plugins, flows (power automate), however, are unable to find a root cause

One thing that we've noticed (and are trying to fix) is that the client is running over their allocated storage capacity? would this have any impact/cause this issue?

any help/suggestions are welcome

Categories:

Microsoft Dataverse

Tables

All responses (1)

Answers (0)

EricRegnier 8,714 Most Valuable Professional on at

Like (0)

Report

Re: Phone Call records (Activities) are being deleted automatically

Hi @artofdynamics,

No, running over allocated storage would not automatically delete data. Have you checked Dataflows which has an option to delete all records before re-importing? Also, suggest to enable auditing on the entity to get more details about the delete operations, like the user which might give you a hint. More info on auditing: https://docs.microsoft.com/en-us/powerapps/developer/common-data-service/auditing-overview

Hope this helps!