Skip to main content

Notifications

Copilot Studio - Bot Extensibility
Unanswered

Assistance Needed: Issue with M365 Copilot Chat Integration

(1) ShareShare
ReportReport
Posted on by

Hi,

 

I’ve created an agent embedding Microsoft 365 Copilot and used the inbuilt Dynamics 365 Customer Insights connector with the "Get items from an entity" action.

The integration works as expected in Copilot Studio and the Teams app, where I can successfully retrieve and access responses. However, I am encountering an issue where the response does not appear in the M365 Copilot chat.

Here’s what I’ve verified so far:

  1. The connector is correctly configured in Copilot Studio.

  2. The agent is functioning in other platforms like Teams.

  3. No visible errors are being logged during the process.

     

Could this be related to permissions, authentication flow, response formatting, or any differences between Teams and M365 Copilot environments?

 

I’d appreciate it if someone could help troubleshoot this issue or point me toward potential solutions.

 

Thank you in advance!

Categories:

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,434

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,722

Leaderboard

Featured topics