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Power Platform Community / Forums / Copilot Studio / "Restart" redirection ...
Copilot Studio
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"Restart" redirection is not working after change with "copilot studio".

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Posted on by 5

We use "Restart" redirection to synchronize the topic, but, It's not working.

So we must put "restart" in the textbox, so it synchronized.

Please, check the bug ASAP.

I have the same question (0)
  • CU22081450-0 Profile Picture
    Most Valuable Professional on at

    hi @Kylete33 ,

     

    Did you try to force the topic to redirect to the "Reset Conversation" topic?

    This could help you with this.

     

    You could implement it in the "Conversational boosting" and "Fallback" system topics. Both could help you to restart the conversation.

     

    renatoromao_0-1700131916227.png

     

  • Kylete33 Profile Picture
    5 on at

    Hi Renato

    Yes, I did as you recommand. but, it's not working

    I made IT topic to put the text "IT" on message box.

    Then, I'm used to recall "Reset Conversation" topic to sychronize up-to-date topic contents inside "IT" topic

     

    As I know, There is two option to update the contents on chatbot.

    1. We need to instruct users to put the text "restart" on message box directly. -> it works.

        but, it's not a good solution to guide users if you wan to get the up-to-date information because user don't        know when the contents IT team changed is updated.

     

    2. redirect "restart" topic in one of topic we made to get up-to-date contents -> not working

    a month ago, it works fine.

    but, it's not working recently.

     

    I guess it's a bug after changing "Copilot studio"

    Do you know how to fix the bug ASAP?  

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