Hello!
I have a questionaire topic where I ask the user a series of questions. I capture the user's entire response and then continue to the next question. I would however like the user to be able to cancel or restart the conversation by triggering my cancel and restart flows. But if the user types 'cancel' it is not triggering the cancel topic. But if you change the question's identify type to be an entity then it works. Do you know if this is a bug or a feature?
This can't trigger another topic:
This can trigger another topic:
Good morning,
I hope you are doing well. When the chatbot expects something, (like when you have to choose your topic in case of ambiguity or when you have a multiple choice question) it is locked in this situation where it awaits a response. It seems to be a feature.