Answered

CLU (Conversational Language understanding) in PVA - Conflict/Overlapping Intents

(1) Share

Report

Posted on by MariamPaulachan

I have integrated CLU in Power Virtual Agent. There are almost 20+ intents in CLU, and 20+ PVA topics for the chatbot. However, currently I have been facing an issue with the intent recognition conflict that happens in Analyze Text in system topic. When the user conversation enters into a topic and provides free text to the questions in topic, the user text intent recognition happens, and redirects to a different topic which is not supposed to happen. The user should be provided with next flow from where it had paused.

Before CLU integration, I was working with trigger phrases and its was working as expected.

Is it possible to limit this ambiguous behavior of CLU in PVA when there are multiple intents and topics?

Categories:

General topics

I have the same question (0)

All responses (6)

Answers (2)

Sort by

Verified answer

peterswimm Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Are you trying to block the interruption? If so have you configured the question node properties to allow/disallow the interruption and to prompt the question? https://learn.microsoft.com/en-us/power-virtual-agents/authoring-ask-a-question

Was this reply helpful? Yes No
Verified answer

MariamPaulachan 86 on at

Like (0)

Report
Copy link

Link copied!

Thanks Peter, this document reference was helpful. I was able to disable "Allow switching to another topic", which resolved my above query .

Was this reply helpful? Yes No
peterswimm Microsoft Employee on at

Like (1)

Report
Copy link

Link copied!

Good news! I am the owner of the CLU integration, so feel free to message me if you have any questions or feedback.

Was this reply helpful? Yes No
MariamPaulachan 86 on at

Like (0)

Report
Copy link

Link copied!

Sure, will reach out to you in case if any queries. Thanks!

Was this reply helpful? Yes No
FD-13082038-0 2 on at

Like (0)

Report
Copy link

Link copied!

I have a similar issue thats is happening even in questions nodes with closed list options like "Option A" , "Option B". The "Analyze text" topic is changing the current Topic if some of the options match with an intent. Is there a way to block the interrumptions for all questions nodes that provide a suggested list of options? or the only posibility is to configure the "interrumption" in every question node?

Was this reply helpful? Yes No
peterswimm Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

The wrong intent should be handled as a interruption, and return to the first topic when completed. Is this not happening?

Was this reply helpful? Yes No