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Power Platform Community / Forums / Power Apps / Auto assign tickets
Power Apps
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Auto assign tickets

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Posted on by 5

Dears, 

 

Please need help in auto assigning tickets, Thanks
for example in category set to Server in Createnewticket form

Auto Assign it to User4@example.com in Editticket form

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  • Verified answer
    PavanKumar Profile Picture
    479 on at

    Hi @AhmadHammoud85 ,

     

    I assume Category is dropdown field and Assigned to is the text field in your canvas app. if my assumption is correct then you can achieve the requested functionality as below:

     

    onChange property of Dropdown write expression as :

     

    Switch(dropdown1.selected.value,"Server",Set(varAssignedTo,"UserServer@email.com","Printer",Set(varAssignedTo,"UserPrinter@email.com",.............)

    you can add as many as required.

     

    In the Text property of Assigned to component set it as varAssignedTo.

     

    -------------------------------------------------------------------------------------------

    if this answers your question mark it as verified and give it a thumbsup

    Regards,

    Pavan Kumar Garlapati

  • AhmadHammoud85 Profile Picture
    5 on at

    @PavanKumarThanks for your prompt replay

    in my case:

    Form1 Createticket: Category type is a combobox in a card 

    Form2 Edit Ticket: Assigned to also combobox in a card and searchable to get emails 

    Can we set the assigned to values on change to the list in sharepoint?

     

    Aprreciate your help

    Regards,

     

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