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Power Platform Community / Forums / Copilot Studio / Speech recognition
Copilot Studio
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Speech recognition

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Posted on by Community Power Pla... Microsoft Employee

Hello,

I'm looking about how to implement speech recognition in PVA.

We have a simple PVA bot and we would like to have the bot able to hear the user's voice and respond.

I did some research on how to implement it, and it seems that this functionality doesn't exist yet.

Am I right? Has anyone implemented this functionality in PVA or found an alternative for this?

 

Thank you.

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  • Verified answer
    peterswimm Profile Picture
    peterswimm Microsoft Employee on at

    This is currently possible through two avenues:

     

    https://docs.microsoft.com/en-us/power-virtual-agents/configuration-hand-off-omnichannel

    https://appsource.microsoft.com/en-US/product/dynamics-365/mscrm.mspva_telephony_extension

     

    And via a BFx bot connected to PVA via skills

    https://docs.microsoft.com/en-us/azure/cognitive-services/speech-service/tutorial-voice-enable-your-bot-speech-sdk

    https://docs.microsoft.com/en-us/power-virtual-agents/advanced-use-skills

     

    We are working on improvements to this use case, so stay tuned!

     

     

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