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Power Platform Community / Forums / Copilot Studio / Agent won't invoke top...
Copilot Studio
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Agent won't invoke topic on On Recognized Intent properties

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Posted on by 17
Hello,
 
I am using an adaptive card (AC) to gather information from a user. I have a list of topics selectable from a drop-down, and their selection is assigned to a variable to help navigate the various Topics or to gather specifics to narrow Agent responses of the data sources. I can manually invoke the topic by asking the Agent for details or route to it, but it will not recognize the intent if a user selects an option from the drop-down. I've followed a few examples online, but I cannot get this routing to work correctly. Am I missing something? Below is an example of what I have currently.
 
1. AC Intake 
 
For this example, I am trying to get info on the Water Permit Type.
 
2. Based on the output of the AC question, I assign the user input to a variable as seen below:
 
3. Within the Water Topic itself, I have the trigger set to: the Agent chooses. I also set up the recognized intent properties as follows:
 
******* When the user submits their response, the variable is updated, but the Agent never triggers the Topic based on intent properties as I've seen on demos.
 
I also have logging in place and manually trigger the topic to ensure it works, and the variable is being referenced correctly.
 
I've also added some instructional text within the Agent itself based on some guides, and this doesn't work either.
 
 
I can add conditionals on the AC after the variables are set and route to the topic in a similar fashion, which works as intended. However, I am hoping to reduce the size of the conditional logic housed within the AC and move it into the Topics themselves. Is this not possible without it being routed from the AC? 
I have the same question (0)
  • Romain The Low-Code Bearded Bear Profile Picture
    2,802 Super User 2026 Season 1 on at
    hello
     
    i assume you ask the question about permit type inside a topic. When you get the answer you need still inside the topic to test the content of the variable and then choose the topic.
     
    From the initial prompt it will not detect the selection sadly at the moment (but it change quickly, probably in the futur)
     
    by curiosity, i think "select" is the problem, did you try other verb like ask question about water ? and if it's about "water" only for a topic, did you try just what happen if you write "water" and have a prompt inside the topic to be trigger for water topic ? it could give an hint if the problem is "select" from an adaptive card.
     
    But without the all agent, to my mind if i send an adaptive card from a topic, i will continu to manage the answer inside the topic, not from the global prompt.
     
     
  • Verified answer
    JE-08121434-0 Profile Picture
    17 on at
    Thanks for your response.
     
    I've tried to update the instructions on the overview tab to use different wording and that did not work. However, I did figure out the part I was missing to trigger my topics! 
     
    I missed the Recognize Intent option under the Topic Management drop-down. With this, you can remove all instructional text from the overview pane and leverage intent to trigger topics from the AC based on user input.
     
     
    Since I am now setting the intent in my Adaptive Card to look at my variable for the permit type, the condition within the topic I wanted to route to is now being evaluated correctly by the AI.
     

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