PVA chatbot repeating responses.

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Posted on by Saikumar8197

Hi,

I was building a chatbot. When I asked any question, the bot repeatedly answered with the latest previous response. Even if I asked irrelevant questions, it replied with the previous one only instead of giving an error message.

Could you please help me resolve this issue

MicrosoftTeams-im...

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Pstork1 67,060 Most Valuable Professional on at

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Re: PVA chatbot repeating responses.

Instead of redirecting to End of Conversation just add the End of Conversation action to the end of the topic.
Saikumar8197 6 on at

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Re: PVA chatbot repeating responses.

Hi @Pstork1 - Here is the topic screenshots for your reference. I used to redirected "End of the conversation" topic in every conversation.
Pstork1 67,060 Most Valuable Professional on at

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Re: PVA chatbot repeating responses.

Could you provide a screenshot of the processing path for one of your topics that is doing this?
zafarshamsi 85 on at

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Re: PVA chatbot repeating responses.

this option does not resolve this issue.
CU22081450-0 Most Valuable Professional on at

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Re: PVA chatbot repeating responses.

Hi @Saikumar8197 ,

If you don't want to have the question "Can I help with anything else?", that is required the answer "yes or no", remove the action on your topic to "End with survey" or "End conversation".

This action is calling a system topic that is sending this message to the user to end the conversation.