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Power Platform Community / Forums / Copilot Studio / Acceptable Escalation ...
Copilot Studio
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Acceptable Escalation Rate for PVA Chatbot

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Posted on by admin2711 37

What is the acceptable Escalation Rate for PVA chatbot for education/Edtech industry?

@renatoromao 

Categories:
Bot analytics
I have the same question (0)
  • peterswimm Profile Picture
    peterswimm Microsoft Employee on at

    I think this is a highly subjective question and is largely a function of the types of questions you want your MCS bot to answer. I would first attempt to capture the types of questions your users are asking and ask yourself what percentage of those COULD be answered by a chatbot. This would be your target goal for containment.

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