Skip to main content

Notifications

Copilot Studio - General
Suggested answer

basic setup not working in teams channel and group chat?

(1) ShareShare
ReportReport
Posted on by 4
How I built it:
  • Copilot studio
    • teams channel
    • authenticate with microsoft
    • classic not generative
    • turned off the 3 lesson topics but other topics are unchanged
    • search only selected sources
      • one sharepoint site
    • using application insights
    • on: "allow your users to add this copilot to a team"
    • on: "enable for teams group and meeting chats"
    • Share with users to collaborate or with security groups to use your copilot.
      • shared with everyone and security groups
    • Show to everyone in my org
    • published
  • Teams admin
    • admin approved
    • available to everyone
    • have a setup policy but unassigned it because it didn't seem to change the result
  • Install options
    • added via "open copilot" from copilot studio
    • added via "built for your org" in teams store
    • manually uploaded
  • result
    • the only place it works is in the actual teams bot app and the direct chat with the bot.
    • it does not show in the power virtual agents app under "copilots"
    • sometimes I'll get multiple instances of the app
    • in team channel and group chat I get "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"
    • app insights showed the generative step result is "Filtered by Open AI" so I removed moderation from the topic
    • now app insights just shows no result found and it goes through the fallback topic
  • Questions
    • why does version not seem to change unless I manually upload?
    • why does it work in the bot app but not team channel or group chat?
      • seems like it is not able to connect to graph data in a channel or group chat but it can in my one on one chat with it...
Categories:
  • CH-30072159-0 Profile Picture
    CH-30072159-0 4 on at
    basic setup not working in teams channel and group chat?
    @Vinoth Thank you for the response.
     
    • Ensure the bot has the necessary Graph API permissions to access user data and conversations in group chats or channels.
      • I assumed using "Authenticate with Microsoft" would handle this for me. I think this is where the issue is so I'll try manual auth and see how that goes but it is very unfortunate.
    • Reassign the Teams setup policy and ensure that it's configured for channels and group chats.
      • Checked this and everything is correct.
    • Track any errors or blocked actions occurring in the different contexts (channel, group chat).
      • I am tracking with application insights.
    • To prevent issues related to multiple instances, make sure to clear out previous versions of the Copilot from Teams.
      • I tried to do this as much as I could but caching and delays on the Microsoft side are terrible.
    • Check channel settings to ensure bots are enabled, and that users in the channel have access to the Copilot.
      • Checked this and everything is correct.
  • Suggested answer
    Vinoth Selvam Profile Picture
    Vinoth Selvam 1,278 on at
    basic setup not working in teams channel and group chat?
     
    here are some suggestions that you can check.
    • Ensure the bot has the necessary Graph API permissions to access user data and conversations in group chats or channels.
    • Reassign the Teams setup policy and ensure that it's configured for channels and group chats.
    • Track any errors or blocked actions occurring in the different contexts (channel, group chat).
    • To prevent issues related to multiple instances, make sure to clear out previous versions of the Copilot from Teams.
    • Check channel settings to ensure bots are enabled, and that users in the channel have access to the Copilot.
     
    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Microsoft Kickstarter Events…

Register for Microsoft Kickstarter Events…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Leaderboard

#1
WarrenBelz Profile Picture

WarrenBelz 145,567

#2
RandyHayes Profile Picture

RandyHayes 76,287

#3
Pstork1 Profile Picture

Pstork1 64,907

Leaderboard