Copilot Studio

basic setup not working in teams channel and group chat?

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Posted on by CH-30072159-0

How I built it:

Copilot studio
- teams channel
- authenticate with microsoft
- classic not generative
- turned off the 3 lesson topics but other topics are unchanged
- search only selected sources
  - one sharepoint site
- using application insights
- on: "allow your users to add this copilot to a team"
- on: "enable for teams group and meeting chats"
- Share with users to collaborate or with security groups to use your copilot.
  - shared with everyone and security groups
- Show to everyone in my org
- published
Teams admin
- admin approved
- available to everyone
- have a setup policy but unassigned it because it didn't seem to change the result
Install options
- added via "open copilot" from copilot studio
- added via "built for your org" in teams store
- manually uploaded
result
- the only place it works is in the actual teams bot app and the direct chat with the bot.
- it does not show in the power virtual agents app under "copilots"
- sometimes I'll get multiple instances of the app
- in team channel and group chat I get "I'm sorry, I'm not sure how to help with that. Can you try rephrasing?"
- app insights showed the generative step result is "Filtered by Open AI" so I removed moderation from the topic
- now app insights just shows no result found and it goes through the fallback topic
Questions
- why does version not seem to change unless I manually upload?
- why does it work in the bot app but not team channel or group chat?
  - seems like it is not able to connect to graph data in a channel or group chat but it can in my one on one chat with it...

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Vinoth Selvam 1,592 Super User 2025 Season 1 on at

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Hi CH-30072159-0 ,

here are some suggestions that you can check.

Ensure the bot has the necessary Graph API permissions to access user data and conversations in group chats or channels.

Reassign the Teams setup policy and ensure that it's configured for channels and group chats.

Track any errors or blocked actions occurring in the different contexts (channel, group chat).

To prevent issues related to multiple instances, make sure to clear out previous versions of the Copilot from Teams.

Check channel settings to ensure bots are enabled, and that users in the channel have access to the Copilot.

Thanks.

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CH-30072159-0 4 on at

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@Vinoth Thank you for the response.

Ensure the bot has the necessary Graph API permissions to access user data and conversations in group chats or channels.

I assumed using "Authenticate with Microsoft" would handle this for me. I think this is where the issue is so I'll try manual auth and see how that goes but it is very unfortunate.

Reassign the Teams setup policy and ensure that it's configured for channels and group chats.

Checked this and everything is correct.

Track any errors or blocked actions occurring in the different contexts (channel, group chat).

I am tracking with application insights.

To prevent issues related to multiple instances, make sure to clear out previous versions of the Copilot from Teams.

I tried to do this as much as I could but caching and delays on the Microsoft side are terrible.

Check channel settings to ensure bots are enabled, and that users in the channel have access to the Copilot.

Checked this and everything is correct.

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