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We have configured omnichannel properly and chat is transferred to live agent in "Omnichannel customer service" when we are using code snippet from Workstream.
Our issue is when we are using code snippet from PVA, chat is not handed over to live chat agent. Below code is not working
//----------------------
<!DOCTYPE html><html><body><iframe src=" https://web.powerva.microsoft.com/webchat/bots/f0cfa19b-f109-46c8-b282-b0158aa429c5?UserTyp=Patient/ Carer" frameborder="0" style="width: 500px; height: 400px;"></iframe></body></html>
//---------------------------------------
Please suggest
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