BUG: forced to PowerApps preview screen with E3 License

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Posted on by KroonOfficeSol

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Hi PowerApps Team,

All my user are forced to a PowerApps Plan 2 Trial screen when they try to start an app. It's not possible to cancel and carry on with the app, but then have to start the trial.

We have E3 licenses for all our users and PowerApps Plan 2 trial is disabled.

So WHY is this happening and WHY can't we cancel and carry on with our default license.

This is starting to getting annoying so fix this issue!

Paul

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Building Power Apps

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timl 36,411 Super User 2025 Season 2 on at

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Hi Paul,

Does your app use any 'premium connectors', or does it use the on-premises gateway? These are the probably the 2 most common reasons why a user would be prompted to start a Plan 2 trial.

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KroonOfficeSol 587 on at

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Hi Tim,

Yes we use an on premise gateway, but it's to a SQL Server which is included in plan 1. No premium connectors here.

So it should all work with plan 1, don't you agree.

Paul

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timl 36,411 Super User 2025 Season 2 on at

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Hi Paul,

Yes, I agree that this should work with Plan 1.

This sounds like a bug to me. Maybe @Anonymous or @Mr-Dang-MSFT could help escalate this issue.

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v-xida-msft on at

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Hi @KroonOfficeSol ,

Do your end users use Office 365 Enterprise E3 license to access PowerApps?

Do your end users own individual PowerApps Plan 1 license?

Currently, within PowerApps, accessing On-premise data (using On-premise data gateway) is not supported/available in Office 365 include PowerApps licenses.

Please check the following article for more details:

https://docs.microsoft.com/en-us/power-platform/admin/pricing-billing-skus#powerapps-for-office-365

If your end users want to access/use your shared app including a On-premise data connector, they must own individual PowerApps Plan 1 license at least for their account.

Best regards,

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KroonOfficeSol 587 on at

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@v-xida-msft

I see what you mean, but then the changed this recently. It always uses to be that Plan 1 was included in Business Essentials/Premium and E3 licenses. Also, we are running apps now for over a year without a problem.

He @Anonymous & @Mr-Dang-MSFT , do you know why this is changed?

Greatings, Paul

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timl 36,411 Super User 2025 Season 2 on at

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Hi Paul,

My understanding is that the Office 365 and Plan 1 licenses have always been distinct plans. (ie Plan 1 has never been included with E3 etc)

In February, access to the on-premises gateway through the Office 365 plan was removed and I think this is the reason behind the problem. That said, you should have received dispensation to continue using SQL Server until Jan 2020, so I don't fully understand this problem. Here's a thread with further details.

https://powerusers.microsoft.com/t5/General-Discussion/PowerApps-Plan-Change-2-1-2019/td-p/187283

At this point, I think you might get a more accurate/expedient answer if you were to raise a support ticket here:

https://powerapps.microsoft.com/en-us/support/

If you do find the answer, perhaps you could let us know in case other people experience the same problem.

Good luck!

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KroonOfficeSol 587 on at

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Hi Tim,

Oké I understand what you say and how the change has an effect on the license. One question is it enough to buy one Plan 2 license or must all the users have also a Plan 1 license to be able to use the on-premise connector.

Hope you can clear things up for me, thanks,

Paul

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KroonOfficeSol 587 on at

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Hi @timl

I still have the question on the need to have Plan 1 for my users to be able to use the datagateway. So if you can help me here, please.

Also, I wonder about something else, which is: Now I purchased a Plan 2 License and in a Plan 2 license I am able to set-up another environment, which I like to use to better secure my SQL Server Datasource. But a limitation is that it is not possible to install and use a datagateway in/from this custom environment. So basically Microsoft takes the datagateway out of the PowerApps for Office365 and force their customers to upgrade, but the core benefit of the Plan 2 license is not supported as it goes for an on-premise server? Am I right here?

What's your insights on this topic, Tim?

@Anonymous & @Mr-Dang-MSFT , and how do you look at this guys?

Hope for your feedback,

Paul

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timl 36,411 Super User 2025 Season 2 on at

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Hi Paul,

Sorry for not getting back to you sooner. I've been away.

Yes, all users would need at least a Plan 1 license to be able to use the on-premises gateway.

The on-premises gateway only works against the default environment. But from what I've heard in the past, I think it might be possible to ask Microsoft to configure your setup so that it works against your new custom enviroment.

I'd raise a support ticket here to see if that's possible.

https://powerapps.microsoft.com/en-us/support/

Tim

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KroonOfficeSol 587 on at

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@timl ,

Thanks for your feedback and sorry for the late respons from my site.

Greatings, Paul

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