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How to create a multiple choice and free text flow?

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Posted on by Sebbi3

Hi all,

I'm trying to create a flow that allows the user to select either the multiple choice options or type their own question if the choices aren't related to their query.

The setup flow I have currently works only for the multiple choice. So when the user would select any of the choices the bot would search the knowledge files and provide the information. However, if the user would type their question it would repeat the multiple choice options. If you then type it three more times the bot responds with Escalating to a live agent is not currently configured for this copilot, however this is where the copilot could provide information about how to get in touch with someone another way.

Is there anything else I can help you with?

Then if you type the question again the bot would respond with the answer.

Can anyone guide me on how to solve this?

What we would like to happen is that the bot would answer the users question if they don't select any of the choices.

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Copilot Studio - ...

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Artur Stepniak 1,539 Super User 2025 Season 2 on at

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Hello,

instead of writing, I've just recorded a short video for you: https://www.loom.com/share/32e447ee591a466f93fb7889f590314e?sid=51e1053f-c60e-4f34-b378-2de68bb8a928. It contains all the steps, you need to replace the content in Escalate system topic to leverage Generative answers.

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

Interested in GenAI? Visit my site!

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Sebbi3 43 on at

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@Artur Stepniak This worked 100% for me.

Thank you very much for the detailed video its much appreciated.

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