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Power Platform Community / Forums / Copilot Studio / M365 Copilot times out...
Copilot Studio
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M365 Copilot times out while waiting for a longer response from custom copilot studio agent

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Hi, I have a custom Copilot Studio agent that is connected to a Microsoft Fabric data agent. When the user submits a query in the copilot web chat that requires data to be searched from fabric the copilot chat always crashes with "Sorry, I wasn't able to respond to that. Is there something else I can help with?" after 5-10 seconds. The queries take around 20-30sec to finish and the copilot chat won't wait for the result. After the error message and the fabric query completion I can ask for the results and it get's them. But I can't stop the timeout error message. I tried adding a loading message so the agent can respond with "Fetching data.." but then once the query finishes it won't show the result without me asking for them again. In other channels the agent can send multiple messages in a row without user input.
 
This agent works in other channels like copilot studio test panel and Microsoft Teams. Copilot web chat can't handle longer taking responses. Is there anything I can do? 
 
Attached image is in finnish, the question is one that requires fabric data agent and the second message means "show me the answer" and the agent responds properly.
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I have the same question (0)
  • Romain The Low-Code Bearded Bear Profile Picture
    2,855 Super User 2026 Season 1 on at
    To folow if someone have a an idea, but sadly to my humble opinion i don't think there any solution in a live chat. But a 30 sec query in a live chat is something very long for a end user, not possible to have better perf on fabric agent side ?
  • AH-28050732-0 Profile Picture
    4 on at
    If there is no magic way to make the Fabric data agent complete queries faster then no. The delay is the same when asking questions from the data agent directly.

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