we have configured copilot agent with manual authentication and sharepoint library as knowladge. We using it in sharepoint spfx webpart and teams. First time it provide correct response, but asking same query it will give different default massages like 'I’m sorry, I’m not sure how to help with that. Can you try rephrasing?'. two three time response this same massage after this it response ' Escalating to a live agent is not currently configured for this copilot, however this is where the copilot could provide information about how to get in touch with someone another way. Is there anything else I can help you with?'
Can you tell what cause it or provide solution ?
Thank you