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Session Id : zSTJWQYCUE/HXc3lkmkpj+
Power Apps - Building Power Apps
Answered

SendEmailV2 from a shared mailbox - Sent Items not showing in shared sent folder

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Posted on 15 Feb 2023 22:22:04 by 11

I have created multiple SendEmailV2 codes in an app, and all are sending from a shared mailbox successfully for my whole team.

 

My problem is that the sent email is staying in their own "Sent Items" folder, even though it is sending from the shared address.

 

I need the sent items to be in the shared mailbox for record keeping purposes, is this possible?

 

This is my code (simplified):

 

Office365Outlook.SendEmailV2(
"recipient@email.com" ,

"Subject",

"Body",

{From: "sharedmailbox@email.com"})

 

I have tried including "ReplyTo: "sharedmailbox@email.com" " after the "From:" field, this successfully sent as well however this had no effect on where the sent email sat, it was still in my personal sent items.

  • VictorIvanidze Profile Picture
    12,536 on 25 Feb 2025 at 17:48:50
    SendEmailV2 from a shared mailbox - Sent Items not showing in shared sent folder
    Have a look at this freeware: https://ivasoft.com/unisentflow.shtml
  • Verified answer
    MattyT8 Profile Picture
    11 on 23 Feb 2023 at 06:56:31
    Re: SendEmailV2 from a shared mailbox - Sent Items not showing in shared sent folder

    It turned out to be an online setting which needed to be adjusted through the server of Office365. Not Power Apps.

  • EddieE Profile Picture
    4,641 Super User 2025 Season 1 on 16 Feb 2023 at 00:56:37
    Re: SendEmailV2 from a shared mailbox - Sent Items not showing in shared sent folder

    @MattyT8 

    From here:

     

    In Microsoft 365, shared mailboxes don't require a license and can't be added to Outlook as an independent mailbox. You can't sign in to a shared mailbox. Instead, you sign in to your own mailbox, and then you open the shared mailbox. When you send or reply to a new message from the shared mailbox, Outlook automatically sends or replies from the sender's account. Therefore, messages are stored in the Sent Items folder of the sender's mailbox.

     

    That page also has some work arounds. Before reading that, I was going to suggest a workaround by cc'ing a copy of the email/s to the shared mailbox.

     

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