I am struggling with an issue where my Copilot agent is successfully connected to a WhatsApp workstream in Dynamics 365 Omnichannel, but does not reply to anything.
Instead, the messages go straight to the queue and skip the bot, even though the bot is connected and active.
I have tried pretty much everything. I have double checked whether the Copilot resources were added to the Admin Power Platform, I have checked the security roles, compared to a working bot, etc.
Can you please share pictures of your entire configuration, otherwise its just guessing from our sde.
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