Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

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Posted on 12 Feb 2024 09:41:41 by Saidev3

Hi All,

I have successfully implemented a Custom copilot in Copilot Studio, which will take data from documents of SharePoint Site and and respond back to users. The problem I am facing is, most of the times Whenever I ask for any query, it is going to Wrong Topic(like Greetings, Goodbye) So, I am not getting answers from SharePoint. If it goes to the correct Topic(Conversational Boosting), It is giving me answers from SharePoint document. Can we do anything to improve copilot triggering to use correct topic based on queries?

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Saidev3 6 on 12 Feb 2024 at 14:29:49

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Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

Thank you
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adilei on 12 Feb 2024 at 12:54:35

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Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

I've seen this issue before. Is dynamic chaining essential for your solution? Can you switch it off and revert back to "classic" NLU?
Saidev3 6 on 12 Feb 2024 at 11:49:58

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Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

Yes @adilei
adilei on 12 Feb 2024 at 11:45:05

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Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

Do you have dynamic chaining enabled?