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Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

Posted on by 6

Hi All,

I have successfully implemented a Custom copilot in Copilot Studio, which will take data from documents of SharePoint Site and and respond back to users. The problem I am facing is, most of the times Whenever I ask for any query, it is going to Wrong Topic(like Greetings, Goodbye) So, I am not getting answers from SharePoint. If it goes to the correct Topic(Conversational Boosting), It is giving me answers from SharePoint document. Can we do anything to improve copilot triggering to use correct topic based on queries?

  • Saidev3 Profile Picture
    Saidev3 6 on at
    Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

    Thank you

  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

    I've seen this issue before. Is dynamic chaining essential for your solution? Can you switch it off and revert back to "classic" NLU?

  • Saidev3 Profile Picture
    Saidev3 6 on at
    Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

    Yes @adilei 

  • adilei Profile Picture
    adilei on at
    Re: Copilot Studio - Integration to SharePoint - Greetings, Goodbye topic is getting called instead of Conversational boosting topic

    Do you have dynamic chaining enabled?

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