Portal permission issue while adding comments/attachment in Timeline

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Posted on by Pruss10

Hi Guys,

I have an Edit Case webpage in Portal application. By default, if a case is created from portal, the owner shows as SYSTEM. In this scenario, I am able to add comments from the logged in contact and it shows in the Timeline as well.

If the owner is changed from SYSTEM to any other user in CRM, example myself and then I go back to Edit Case as that logged in contact, I am not able to add comments/attachments and receive the attached permission issue. I have given Global entity permission to ActivityPointer, Annotation and Portal Comments as well to all the web roles.

Also, if I change the Timeline properties in CDS form for Edit Case and select the Default tab as Notes, I am able to add comments now. Can you please let me know how to fix this issue for Timeline. Screenshots attached.

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Power Apps portals

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OOlashyn 3,498 Most Valuable Professional on at

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Hi @Pruss10,

That doesn't look like just a permission issue, so we need to know the actual error. Can you enable diagnostic logging (https://docs.microsoft.com/en-us/powerapps/maker/portals/admin/view-portal-error-log#enable-diagnostic-logging) and let us know detailed error log?

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