Hello,
I built a Canvas Power App as a combination supplier portal and internal order / invoice processing tool.
Everything works well for internal users and for 80% of external supplier users that we provisioned guest accounts to.
However, one of our suppliers with about 20% of all users is facing issues where none of them can consistently access the Power App because as the app loads, it pops up with a Connections screen asking them to create a Dataverse connection. That is the only connection it asks for. When they go to create a connection, they select their account & press Create, but it just returns an error saying "We were unable to create this connection. Please try again." And the error details do not give any helpful details.
One of the users for this supplier successfully logged into the app initially. But then he clicked another link to log in again & show the other users and he got the same error shown above.
Most of these users are internationally based outside the US and they thought maybe it had something to do with some of them not being logged into the VPN, but then they logged in to the VPN and still got the same error.
We're checking with my organization's IT people to see if they did anything different when setting up the guest users & licenses for this supplier, but I don't think we had many differences when setting them up.
I'm at a bit of a loss for what may be causing this issue, any more information, advice, &/or help is appreciated.
Thanks,
EDITs:
11/10/2023
Still having issues even after the supplier tried turning off their VPN & firewall settings.
