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Add feedback for every response in Copilot Studio

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Posted on by RuddySimon188

I'm creating a chatbot for my school using Copilot Studio. We've decided to incorporate feedback after every response. There's a link https://learn.microsoft.com/en-us/microsoft-copilot-studio/guidance/adaptive-card-add-feedback-for-e... that demonstrates how to add response feedback using an Adaptive Card. But when I input the JSON into the Adaptive Card, it indicates an error, and I'm unsure how to resolve it. I just simply followed the instruction from the Microsoft link, but it doesn't work. Any suggestions on how I can fix this? Any help would be greatly appreciated. Thank you.

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ManikandanS 246 on at

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@RuddySimon188 ,

Usually adaptive card JSON should be a well defined JSON. Please check it follows the correct JSON structure.
It may be some issues with formatting. Below is the simple adaptive card tested and it's working in copilot studio. Check this basic card at your end and see its working.

{
"type": "AdaptiveCard",
"$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
"version": "1.5",
"body": [
{
"type": "TextBlock",
"text": "New TextBlock",
"wrap": true
}
]
}

Thanks.

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RuddySimon188

23 on at

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this is the correct JSON format.

{
 "type": "AdaptiveCard",
 "$schema": "http://adaptivecards.io/schemas/adaptive-card.json",
 "version": "1.5",
 "body": [
 {
 "type": "Container",
 "items": [
 {
 "type": "TextBlock",
 "text": Topic.Answer,
 "wrap": true
 }
 ]
 },
 {
 "type": "Container",
 "items": [
 {
 "type": "ColumnSet",
 "columns": [
 {
 "type": "Column",
 "width": "90",
 "items": [
 {
 "type": "TextBlock",
 "text": "Generated answer, please rate it",
 "wrap": true,
 "size": "Small",
 "color": "Accent"
 }
 ]
 },
 {
 "type": "Column",
 "width": "5",
 "items": [
 {
 "type": "Image",
 "url": "data&colon;image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%2017.9852C16.4996%2020.4271%2015.3595%2022.1838%2013.4932%2022.1838C12.5183%2022.1838%2012.1518%2021.6411%2011.8021%2020.3881L11.596%2019.6162C11.495%2019.2574%2011.3192%2018.6467%2011.069%2017.7852C11.0623%2017.7621%2011.0524%2017.7403%2011.0396%2017.7203L8.17281%2013.2346C7.49476%2012.1736%206.49429%2011.3581%205.31841%2010.9079L4.84513%2010.7267C3.5984%2010.2494%202.87457%208.94562%203.1287%207.63505L3.53319%205.54897C3.77462%204.30388%204.71828%203.31298%205.9501%203.01106L13.5778%201.14153C16.109%200.521138%2018.6674%202.05607%2019.3113%204.5814L20.7262%2010.1306C21.1697%2011.8698%2020.1192%2013.6393%2018.3799%2014.0828C18.1175%2014.1497%2017.8478%2014.1835%2017.5769%2014.1835H15.7536C16.2497%2015.8164%2016.4996%2017.0762%2016.4996%2017.9852ZM4.60127%207.92059C4.48576%208.5163%204.81477%209.10893%205.38147%209.3259L5.85475%209.5071C7.33036%2010.0721%208.58585%2011.0954%209.43674%2012.4268L12.3035%2016.9125C12.3935%2017.0534%2012.4629%2017.2064%2012.5095%2017.367L13.0614%2019.2873L13.2731%2020.0786C13.4125%2020.5666%2013.4827%2020.6838%2013.4932%2020.6838C14.3609%2020.6838%2014.9996%2019.6998%2014.9996%2017.9852C14.9996%2017.1007%2014.6738%2015.6497%2014.0158%2013.6701C13.8544%2013.1846%2014.2158%2012.6835%2014.7275%2012.6835H17.5769C17.7228%2012.6835%2017.868%2012.6653%2018.0093%2012.6293C18.9459%2012.3905%2019.5115%2011.4377%2019.2727%2010.5012L17.8578%204.952C17.4172%203.22415%2015.6668%202.17393%2013.9349%202.59841L6.30718%204.46794C5.64389%204.63051%205.13577%205.16407%205.00577%205.83451L4.60127%207.92059Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
 "width": "15px",
 "height": "15px",
 "selectAction": {
 "type": "Action.Submit",
 "data": "This generated answer wasn't useful"
 }
 }
 ]
 },
 {
 "type": "Column",
 "width": "5",
 "items": [
 {
 "type": "Image",
 "url": "data&colon;image/svg+xml;utf8,%3Csvg%20width%3D%2224%22%20height%3D%2224%22%20viewBox%3D%220%200%2024%2024%22%20fill%3D%22none%22%20xmlns%3D%22http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%22%3E%0A%20%20%3Cpath%20d%3D%22M16.4996%205.20259C16.4996%202.76065%2015.3595%201.00391%2013.4932%201.00391C12.467%201.00391%2012.1149%201.60527%2011.747%203.00348C11.6719%203.29233%2011.635%203.43297%2011.596%203.57157C11.495%203.93031%2011.3192%204.54106%2011.069%205.40258C11.0623%205.42566%2011.0524%205.44741%2011.0396%205.46749L8.17281%209.95315C7.49476%2011.0141%206.49429%2011.8296%205.31841%2012.2798L4.84513%2012.461C3.5984%2012.9384%202.87457%2014.2421%203.1287%2015.5527L3.53319%2017.6388C3.77462%2018.8839%204.71828%2019.8748%205.9501%2020.1767L13.5778%2022.0462C16.109%2022.6666%2018.6674%2021.1317%2019.3113%2018.6064L20.7262%2013.0572C21.1697%2011.3179%2020.1192%209.54845%2018.3799%209.10498C18.1175%209.03807%2017.8478%209.00422%2017.5769%209.00422H15.7536C16.2497%207.37133%2016.4996%206.11155%2016.4996%205.20259ZM4.60127%2015.2672C4.48576%2014.6715%204.81477%2014.0788%205.38147%2013.8619L5.85475%2013.6806C7.33036%2013.1157%208.58585%2012.0923%209.43674%2010.7609L12.3035%206.27526C12.3935%206.13437%2012.4629%205.98131%2012.5095%205.82074C12.7608%204.95574%2012.9375%204.34175%2013.0399%203.97786C13.083%203.82461%2013.1239%203.66916%2013.1976%203.38519C13.3875%202.66348%2013.4809%202.50391%2013.4932%202.50391C14.3609%202.50391%2014.9996%203.48797%2014.9996%205.20259C14.9996%206.08708%2014.6738%207.53803%2014.0158%209.51766C13.8544%2010.0032%2014.2158%2010.5042%2014.7275%2010.5042H17.5769C17.7228%2010.5042%2017.868%2010.5224%2018.0093%2010.5585C18.9459%2010.7973%2019.5115%2011.7501%2019.2727%2012.6866L17.8578%2018.2357C17.4172%2019.9636%2015.6668%2021.0138%2013.9349%2020.5893L6.30718%2018.7198C5.64389%2018.5572%205.13577%2018.0237%205.00577%2017.3532L4.60127%2015.2672Z%22%20fill%3D%22%23212121%22%20%2F%3E%0A%3C%2Fsvg%3E",
 "width": "15px",
 "height": "15px",
 "selectAction": {
 "type": "Action.Submit",
 "data": "This generated answer was useful"
 }
 }
 ]
 }
 ]
 }
 ]
 }
 ]
}

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AK-18071435-0 14 on at

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Is this working ? in my case , the chat box is waiting for the action to take place.
if the user does not click the Thumbs UP/Down button, and asks the next question.
The copilot studio just responds with the previous answers..

Looks like it is waiting in the Adaptive Card.. and is not completing the TOPIC

Please let me know if you were able to pass this situation ..

Kindly help,

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fernandoqc 15 on at

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Same here, I'd add that it does work on the copilot studio playground but when it is published it doesn't,

On Teams:

On Copilot Studio:

my JSON adaptive card:

{

"$schema": "http://adaptivecards.io/schemas/adaptive-card.json",

"type": "AdaptiveCard",

"version": "1.5",

"body": [

{

"type": "TextBlock",

"size": "Medium",

"weight": "Bolder",

"text": "We value your feedback!"

},

{

"type": "TextBlock",

"wrap": true,

"text": "Thank you for your response. Could you please provide more details on why the previous answer was not helpful?"

},

{

"type": "Input.Text",

"id": "detailedFeedback",

"placeholder": "Type your feedback here...",

"isMultiline": true,

"height": "100px"

},

{

"type": "TextBlock",

"wrap": true,

"text": "Your feedback helps us improve!",

"spacing": "Medium",

"color": "Light"

}

],

"actions": [

{

"type": "Action.Submit",

"title": "Submit Feedback",

"data": {

"feedbackType": "detailed_feedback"

}

},

{

"type": "Action.Submit",

"title": "Cancel",

"data": {

"feedbackType": "cancel"

}

}

]

}

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sandeepstw 312 Moderator on at

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Hi,

Make sure you created that global variable "Global.VarStoreAnswer" before using it in Adaptive card. That's the only issue can I see. otherwise, it should work.

Sometimes, it shows problem in edit so delete card and add new card and paste code and just save it.

Mark as solution if it works.

Thanks,

Sandeep Mishra

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