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Crash Log?

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Posted on by BegeNCSU

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I've rolled out an app on iOS devices to multiple locations and the users have complained about the app crashing. Is there anyway to look at those crash logs so I can troubleshoot?

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Building Power Apps

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v-yamao-msft on at

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Hi @BegeNCSU ,

Could you share more details on your app configuration? What controls are included in the app?

Do only some of the users have the crash issue? Are they in the same location?

When the app crashes on their side, do they get any returned error message?

Please make sure they are using the latest PowerApps version and the device version does meet the requirements:

https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/limits-and-config

By the way, please also make sure their devices are not low on memory.

Best regards,

Mabel

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BegeNCSU 131 on at

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Could you share more details on your app configuration? It's an attendance tracking app that uses mostly SQL tables and views as well as a sharepoint data source.
What controls are included in the app? Galleries, dropdowns,list boxes, checkboxes, date pickers, timers and buttons
Do only some of the users have the crash issue? We're unsure, users sometimes will encounter the crash and just accept the crash and reload the app without submitting a bug/crash report.
Are they in the same location? All users are within the same metro area in the US
When the app crashes on their side, do they get any returned error message? Not normally. Sometimes they'll recieve a 'Server error has occurred' when opening the app but they're still able to use the app.

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BegeNCSU 131 on at

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@v-yamao-msft , is there anything else I can provide to help find a resolution to this?

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