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Question stuck in loop - MS Teams only

Posted on by 2

Any of my "Question" prompts get stuck in a never-ending loop when chatting from the MS Teams channel. However, if I run through the prompt through the test feature in-browser, it works just fine. Any ideas? I can't find any apparent settings that have may be causing this, and it doesn't seem to respect the "Retry prompt" setting either because it continues prompting indefinitely. 

 

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  • twalker123 Profile Picture
    twalker123 on at
    Re: Question stuck in loop - MS Teams only

    Bump - is no one else really having this issue? The "Test" chat works just fine, but literally any "Ask a Question" is problematic. Running into the same issue when trying to ask a question and capture "user's entire response." Either the workflow will just stop and not move on to the next action in the flow, or loop back to a previous action. This ONLY happens in my Teams channel. 

  • twalker123 Profile Picture
    twalker123 on at
    Re: Question stuck in loop - MS Teams only

    Update: I've been able to find a workaround through Adaptive Cards and the use of Action.Submit. This seems to send the user's response back into the Bot to process. No other Ask a Question action types (multiple choice, capture user's entire response, etc.) seem to output the user's response back into the Bot. 

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