Unanswered

Question stuck in loop - MS Teams only

(0) Share

Report

Posted on by twalker123

Any of my "Question" prompts get stuck in a never-ending loop when chatting from the MS Teams channel. However, if I run through the prompt through the test feature in-browser, it works just fine. Any ideas? I can't find any apparent settings that have may be causing this, and it doesn't seem to respect the "Retry prompt" setting either because it continues prompting indefinitely.

Categories:

Topic creation & management

I have the same question (0)

All responses (2)

Answers (0)

twalker123 on at

Like (0)

Report

Update: I've been able to find a workaround through Adaptive Cards and the use of Action.Submit. This seems to send the user's response back into the Bot to process. No other Ask a Question action types (multiple choice, capture user's entire response, etc.) seem to output the user's response back into the Bot.

Was this reply helpful? Yes No
twalker123 on at

Like (0)

Report

Bump - is no one else really having this issue? The "Test" chat works just fine, but literally any "Ask a Question" is problematic. Running into the same issue when trying to ask a question and capture "user's entire response." Either the workflow will just stop and not move on to the next action in the flow, or loop back to a previous action. This ONLY happens in my Teams channel.

Was this reply helpful? Yes No