How do I create a sub-topic correctly in CoPilot studio?
As an example, I have a top level topic for Insurance Quote. This will either ask user to select one type of insurance or based on slot filling will add the correct insurance type and move ahead in the flow. Now based on the selected insurance type (say home or life), I have different sub-topics created that deal with this situation. Issue I am having is that CoPilot gets totally confused every so often and goes into the multiple topics matched topic. Which I dont want it to do.
-I have tried giving each sub-topic it's own description and in the code editor adding phrases. Example:
Description: 'When the user specifically asks for a home insurance quote. Do not trigger if the user is asking about adding things to or updating the home insurance'
In Code editor : triggerQueries:
- home insurance quote
- quote for home insurance
-I have tried removing the descriptions and leaving the intents empty in the code editor.
-I have tried just giving the description and leaving the intents empty in the code editor
None of these options work. When the user asks for a generic insurance quote, I want it to go to the main topic. If the user asks for a home insurance quote, I want it to use slot filling to move to the home insurance quote topic. How do I do this correctly? What am I missing? what effect does the name of the topic have on the selection?
(Also, if I ask something like 'can I add my new bike to my home insurance', why on earth is it triggering the home insurance quote topic? )
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