Power Platform Community Forum Thread Details

Hi,

[

If the Bulletins app's Preview (Bulletin Reader) screen is suddenly displaying a blank/gray screen and you haven't made any changes, here are some steps you can take to troubleshoot and potentially resolve the issue:

1. **Refresh the Data Source:**
Ensure that the data source for your Bulletins app is working correctly and is up to date. If you're pulling data from an external source, make sure that the data source connection is functional.

2. **Check Permissions:**
Verify that the user account you are using to access the Bulletins app has the necessary permissions to view the content. Check both the app's permissions and the data source's permissions.

3. **Review the App's Components:**
Double-check all components, including galleries, data sources, and formulas used in the Bulletin Reader screen to make sure everything is set up correctly. Ensure that any filters or conditions applied to the data source are working as expected.

4. **App Version and Updates:**
Make sure that you are using the latest version of the Bulletins app and that your Power Apps environment is up to date. Sometimes, app updates or changes in the Power Apps platform can impact app functionality.

5. **Check for Errors:**
Review the app's formulas for any errors or issues. You can use the Formula Auditing feature in Power Apps to identify and resolve any problems with your formulas.

6. **Test in Different Environments:**
Try opening the app on a different device or in a different browser to see if the issue persists. This can help determine if the problem is specific to your current environment.

7. **Clear Browser Cache:**
If you are using a web browser to access the app, clear the browser cache and try accessing the app again. Sometimes, cached data can cause display issues.

8. **Contact Support:**
If none of the above steps resolve the issue, consider reaching out to Microsoft's support for Power Apps. They can provide more in-depth assistance and may be able to diagnose and fix the issue.

9. **Review Recent Changes:**
Even if you believe you haven't made any changes, there might have been updates or changes to the data source, app settings, or Power Apps itself that are affecting the app's behavior. Review any recent changes in your environment.

10. **Check for App Dependencies:**
Sometimes, external dependencies or services used in the app may experience issues that affect the app's functionality. Check if any external services or connectors are experiencing problems.

It's essential to methodically go through these steps to identify and resolve the issue with the Bulletins app's Preview screen. If the problem persists, contacting Microsoft support may be your best course of action for a more in-depth investigation and solution.

]

For more detailed support, book a consultation call with me here:
Consultation: https://softwarezone365.com/contact-us
PowerApps Blogs: https://softwarezone365.com/power-apps

Should you appreciate my assistance and wish to support my work, you might consider:
Giving this post a Thumbs Up.
If applicable, marking it as the Solution.

Support my work:
PayPal: https://www.paypal.com/donate/?hosted_button_id=DASYHQAEETD2J

Contact directly:
Email: Contact@SoftwareZone365.com
WhatsApp: https://wa.me/+923087478066

Best regards,
Fizan Nasir