Skip to main content

Notifications

Power Platform Community / Forums / Bot Administration / PVA chat sessions in M...
Bot Administration
Answered

PVA chat sessions in MS Teams: Are they free?

Posted on by 17

Hello!

 

I have a question re: chat sessions billing.

I recently developed a chatbot in PVA web, and was deployed to MS Teams only.

Are the sessions in MS Teams free, or billed?

 

I saw this session pricing plan info (attached pic) from the PVA site.

Is this applicable only for chatbots deployed to other platforms (i.e. website) other than MS Teams?

 

Thanks for the answer.

 

Romeo
PVA session pricing plans.JPG

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: PVA chat sessions in MS Teams: Are they free?

    Hi @miongb,


    Customers are expected to purchase PVA capacity to match what they consume.

     

    This is what the licensing guide says about this: https://go.microsoft.com/fwlink/?linkid=2085130

     

    Capacity enforcement 

    All Power Virtual Agents purchased capacity is enforced monthly and unused sessions do not carry over month to month. 

     

    Overage handling 

    While occasional and reasonable overages will be tolerated, customers exceeding purchased capacity should adjust their purchase quantity per standard Microsoft terms to remain in compliance. Comprehensive monitoring, reporting and alerting mechanisms will be instituted to assist customers with managing Power Virtual Agents capacity. More stringent technical enforcement (including service denial) will result for usage that is significantly over the purchased capacity.

     

    Henry

     

     

  • miongb Profile Picture
    miongb 17 on at
    Re: PVA chat sessions in MS Teams: Are they free?

    Thank you @HenryJammes for the swift reply!
    Is it recommended avail of a session pricing plan prior to deployment?
    What happens if the bot has been deployed to MS Teams without a session pricing plan? 

  • Verified answer
    HenryJammes Profile Picture
    HenryJammes on at
    Re: PVA chat sessions in MS Teams: Are they free?

    Hi @miongb,

     

    Only chatbots created in the Power Virtual Agents app in Microsoft Teams are covered by select Microsoft 365 plans.

    Learn more about it here: Get access to Power Virtual Agents - Power Virtual Agents | Microsoft Learn

     

    Chatbots created in the web app and deployed to Microsoft Teams as a channel are billed like any other channel.

    View billed sessions (preview) - Power Virtual Agents | Microsoft Learn

     

    Henry

Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…

Leaderboard

#1
renatoromao Profile Picture

renatoromao 6,459

#2
Pstork1 Profile Picture

Pstork1 1,995

#3
Expiscornovus Profile Picture

Expiscornovus 1,708

Leaderboard

Featured topics