PVA chat sessions in MS Teams: Are they free?

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Posted on by miongb

Hello!

I have a question re: chat sessions billing.

I recently developed a chatbot in PVA web, and was deployed to MS Teams only.

Are the sessions in MS Teams free, or billed?

I saw this session pricing plan info (attached pic) from the PVA site.

Is this applicable only for chatbots deployed to other platforms (i.e. website) other than MS Teams?

Thanks for the answer.

Romeo
PVA session pricing plans.JPG

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Bot administration

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HenryJammes Microsoft Employee on at

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Hi @miongb,

Only chatbots created in the Power Virtual Agents app in Microsoft Teams are covered by select Microsoft 365 plans.
Learn more about it here: Get access to Power Virtual Agents - Power Virtual Agents | Microsoft Learn

Chatbots created in the web app and deployed to Microsoft Teams as a channel are billed like any other channel.
View billed sessions (preview) - Power Virtual Agents | Microsoft Learn

Henry

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miongb 28 on at

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Thank you @HenryJammes for the swift reply!
Is it recommended avail of a session pricing plan prior to deployment?
What happens if the bot has been deployed to MS Teams without a session pricing plan?

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HenryJammes Microsoft Employee on at

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Hi @miongb,

Customers are expected to purchase PVA capacity to match what they consume.

This is what the licensing guide says about this: https://go.microsoft.com/fwlink/?linkid=2085130

Capacity enforcement
All Power Virtual Agents purchased capacity is enforced monthly and unused sessions do not carry over month to month.

Overage handling
While occasional and reasonable overages will be tolerated, customers exceeding purchased capacity should adjust their purchase quantity per standard Microsoft terms to remain in compliance. Comprehensive monitoring, reporting and alerting mechanisms will be instituted to assist customers with managing Power Virtual Agents capacity. More stringent technical enforcement (including service denial) will result for usage that is significantly over the purchased capacity.

Henry

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