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Can we modify session timeout which is fixed to 30 minutes currently

Posted on by

Hi @renatoromao ,

 

I have created a PVA bot with Teams as a channel. Currently if conversation is Idle then PVA will automatically end the session after 30 minutes. 

Can we reduce this session timeout anywhere?

 

Appreciate your help.

  • RoopaD Profile Picture
    RoopaD on at
    Re: Can we modify session timeout which is fixed to 30 minutes currently

    Is there any ETA to this feature rollout? 

  • eelshorbagy Profile Picture
    eelshorbagy on at
    Re: Can we modify session timeout which is fixed to 30 minutes currently

    Is there any news recently about this feature?

  • juliacarnelli Profile Picture
    juliacarnelli 2 on at
    Re: Can we modify session timeout which is fixed to 30 minutes currently

    How can I set end of conversation for an idle chat?

  • Re: Can we modify session timeout which is fixed to 30 minutes currently

    Is there any way where we are asking users to select multiple choice options 'Yes/No' and instead of that user types another question and validation message can be ignored?

  • peterswimm Profile Picture
    peterswimm on at
    Re: Can we modify session timeout which is fixed to 30 minutes currently

    I'm not sure a timeout would give the best experience in this use case. You might consider using a conditional that accepts all other possible input gracefully.

     

    In either case I suspect the functionally will be coming soon, you can keep an eye for it here https://docs.microsoft.com/en-us/power-platform-release-plan/2021wave2/power-virtual-agents/planned-features

  • Re: Can we modify session timeout which is fixed to 30 minutes currently

    Suppose User asked a question to chatbot and in response its showing multiple choice options. suppose user leaves conversation for 10 minutes and after that user comes back to chat. Instead of selecting values from multiple choice buttons he types some other question. At that time PVA responds back with validation message and asks user to select an option.

    But as user perspective he should be able to get answer for the latest query and the validation message should not come as user left conversation in between.

    Currently the timeout to end the session is 30 minutes but if it can be modified somewhere it will be helpful.

     

    Any idea on when this feature will be available for us to use?

  • peterswimm Profile Picture
    peterswimm on at
    Re: Can we modify session timeout which is fixed to 30 minutes currently

    Not yet, but this feature is currently in development for an upcoming update. Would you mind sharing your use case?

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