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What will happen when some user reach the limit of 2000 requests per day?

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We just started 1 year ago with PowerAutomate. Before someone told us Microsoft is using one big pool with all the license request limits. For example:

5000 E3 licenses will be one big pool like this. 5000 x 2000 = 10.000.000 requests per day

When you read now the documentation:

https://docs.microsoft.com/en-gb/power-automate/limits-and-config#looping-and-debatching-limits

https://docs.microsoft.com/en-gb/power-platform/admin/api-request-limits-allocations

Microsoft is talking about 2000 requests per user per day. What will happen when some user runs multiple flows and reach the limit of 2000. Will there be an error or will it be waiting on a queue and start the next day? Or will it be working like before because of the one big pool?

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mdevaney 29,989 Moderator on at

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@Anonymous

Once the user reaches the limit their requests may be throttled (slowed down). If you go a little bit over the limit there haven’t really been consequences. But if you go far over continuously MS will require you to pay for an additional pool of requests. You will not receive any surprise invoice in the mail.

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KrishnaV 5,023 on at

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Hi @Anonymous ,

I totally agree and echo with @mdevaney also with that I would suggest you to revisit on the flows to implement with the new and great feature from Microsoft, condition triggering of Flows. This will help you to cut down unnecessary flow runs.

https://www.timlinenterprises.com/microsoft-power-automate-flow-trigger-conditions/#:~:text=It's%20common%20to%20use%20the,for%20SharePoint%20with%20Power%20Automate.&text=Users%20can%20utilize%20Conditions%2C%20Scopes,really%20act%20on%20an%20item.
Have look on this video created by a great MVP and dual super user @RezaDorrani explaining about why and how to implement triggers in Flow.
https://www.youtube.com/watch?v=j-gP-E6CCE4

I hope this resolved your issue if you see any challenge/need further help please let me know I am always happy to help.

Regards,
Krishna
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Community Power Pla... on at

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@mdevaney interesting answer. So there will be no error and the PowerAutomate will continue in some throttle mode which has some delay or is slow. But is there some official documentation about this? Because I need to now to make some difficult desicions.

@KrishnaV we know about the condition filters and we are using it already. But the problem is we are using 1 service account for all our business critical PowerAutomates which we make from IT for de business. The reason is that we dont want to make PowerAutomates from our personal accounts because of there will be some moment we are going to leave the organisation. For each new SharePoint sitecollections we importing the PowerAutomates by that single service account. So at this moment we have 50 SharePoint sitecollections. Each sitecollection has 6 PowerAutomates. The owner of these PowerAutomates is that single service account. That limit of 2000 will be on the owner (service account) of the PowerAutomate and not the the user which triggered the PowerAutomate. So I am afraid of that limit of 2000.

@RezaDorrani I have read some other thread where you was talking about one big requests pool for all the licensed users. Is this still available?

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KrishnaV 5,023 on at

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Hi @Anonymous ,

Now I am a little worried, why only one service account? why not a service account for each business so that you will not run into this issue. Believe me the license for new service account is less than you will end up in paying extra to MS for additional flow runs. Having business-level service account is always handy to maintain.

I hope this resolved your issue if you see any challenge/need further help please let me know I am always happy to help.

Regards,
Krishna
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mdevaney 29,989 Moderator on at

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@Anonymous

Just have a conversation with your Microsoft licensing partner. It’s the easiest way to clarify these things. I don’t have any links to send you 🙂

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Community Power Pla... on at

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@mdevaney Im afraid our license partner also dont know, but I can give it a try. I think I have more experience than they have 🙂

I found this official documentation:

https://docs.microsoft.com/en-us/power-automate/billing-questions#what-happens-if-my-usage-exceeds-the-limits

They talk about a throttle. But what is a throttle in PowerAutomate?

Here they are talking about the quota in the PowerAutomate admin center. There you will see the total pool of all liceses.

https://docs.microsoft.com/en-us/power-automate/billing-questions#how-do-i-know-how-much-ive-used

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KrishnaV 5,023 on at

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Hi @Anonymous ,

I hope that solved your issue. if that so please mark the relevant reply as a solution so that it will be easy for the new members.

If you see any challenge/need further help please let me know I am always happy to help.

Regards,
Krishna
If this post helps give a 👍 and if it solved your issue consider Accept it as the solution to help the other members find it more.

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