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Power Platform Community / Forums / Power Apps / Three Errors in Shouto...
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Three Errors in Shoutout Template

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I am trying to customize shoutout template and landed with three issues upon start and one at the end upon clicking submit/send
 
  • Office36SUsers.UserPhotoMetadata failed: ( "error": ("code": "ErrorNonExistentStorage", "message": "Accessing service failed.", "innerError": ("date": 2025-04-02T18:12:04", "request-id*: "7a8e028-6e4f-4fd5-be9c-574b33a43080*, "client-request-id*: "7ae&e028-6e4f-4fd5-be9c-574b33a43080*))
  • Office365Users.UserPhotoMetadata failed: ( "error": ( "code": "ErrorNonExistentStorage", "message": "Accessing service failed.", "innerError": {"date": "2025-04-02T18:12:04", "request-id": 35f83b1d-7f18-48d3-b0b1-e28cb80a11fd", "client-request-id": 35f83b1d-7f18-48d3-b0b1-e28cb80a11fd" )1}
  • Failed to load Shoutout. The specified record was not found. Server response: Shoutout failed: Failed to read metadata from file source. Response from the end service is : Not Found clientRequestld: 298f5d2f-e51b-40b3-a5a2-4097518f1e00 serviceRequestld: 298f5d2f e51b-40b3-a5a2-4097518f100;298f5d2f-e51b-40b3-a5a2-4097518f1e00
Issue at the end:
 
  • The specified record was not found. Server Response: Shoutout failed: Failed to read metadata from file source. Response from the end service is : Not Found clientRequestId: 965185c5-105a-4f21-a947-b1cc4d659ed3 serviceRequestId: 965185c5-105a-4f21-a947-b1cc4d659ed3
 
What is that I am missing? 

 


 
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I have the same question (0)
  • ronaldwalcott Profile Picture
    3,847 Super User 2025 Season 2 on at
    Looks like connection issues.
     
    First step is to verify that the connection is working.
     
    Next step if you trying to get the user photo use something like
     
    If(
        IfError(
            Office365Users.UserPhotoMetadata(ThisItem.'UserEmail').HasPhoto,
            false
        ),
        Office365Users.UserPhoto(ThisItem.'UserEmail'),
        SampleImage
    )
     

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