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Cannot save changes made to system topic

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Posted on by saadzagh

Hello,

I made some changes to the system topic called "Require user to sign in" but I cannot save the changes. the Save button still disabled.

The other system topics can be modified and saved.

Thank you for help.

VA topic.jpg

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Topic creation & management

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CU22081450-0 Most Valuable Professional on at

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Hi @saadzagh ,

Try to close your bot and try to change and save it again.

If the issue persists, raise a ticket within the support: http://powervirtualagents.microsoft.com/en-us/support/

You can customize this topic as with any other system topic.

Use a system fallback topic in Microsoft Teams - Power Virtual Agents | Microsoft Docs

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CleberM on at

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@saadzagh unfortunately this system topic is not customizable. We would like to hear your feedback on what customization you are looking to make in this topic, as that might help us prioritize this in the future.

Thanks

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PavanRamineni Microsoft Employee on at

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I'm also facing the similar issue., I was not able to make any changes on this topic.

Here, I'm trying to call specific topic after successful authentication, otherwise, conversation from BOT is not continuing. It's just ending-up with a message called "You're now logged in.". After this., it's expecting user to start the conversation, this only happening when we set start the conversation automatically on page load. It's not taking the trigger phrase "Hello".

In other scenario, If the BOT is not set to start the conversation and user start the conversation then BOT automatically continuing the conversation after authentication based on user's start message.

Here we need either of below things.,
1. Allow us to modify "Require user to sign-in" topic.
2. Lets "Require user to sign-in" pick the message that what we are going to set in auto start conversation (Hello is default as per below document or custom message)
https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting?WT.mc_id=BA-MVP-5003877

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elenaost Microsoft Employee on at

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Request to the PVA team.
I am also struggling with this poor design of not been able to:
1. Enable a single sign-on on the Portal page created with PowerApps.
2. Edit a system topic "Require user to sign-in". This is such a bad user experience:
Users don't know they have to say "Hi" to awake the bit.
Users are asked to login but they don't know that they have to get the code from another tab and enter it to the chat area.
Use terminology consistently: you ask a user to sign-in but a button is called "Login"! Please fix it.
Expected: users are aware of these steps. If you don't let us to update this topic, please modify the message "Hello! To be able to help you, I'll need you to sign in." to something like this:
Hello! To be able to help you, I'll need you to sign in. After clicking the button "Login", you'll get a code on a new browser tab. Copy and paste the code to the chat area".
Thanks in advance.

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