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70Hi all,
Our client asked us which Service Level Agreement they have (or if absent, they need to have). I cannot seem to find the Service Level Agreement and the corresponding agreements on uptime, downtime etc. Therefore my questions are threefold:
- Where can I see the current Service Level Agreement
- How can I see what the SLA entails?
- How can I change the Service Level Agreement?
Best,
Yvo
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